Re: EUROSTAR THROUGH BOOKING TO SWITZERLAND


Bill Bolton
 

On Sat, 06 Jun 2009 19:41:51 -0000, Tony wrote:

3) People might consider the possibility that the
yield management people at Eurostar know what they
are doing as far as advance booking goes.
The issue here started out being about a customer's concern with
arranging their travel in a manner which is *useful for them*.

Yield management is an operator concern and while it may be central to
their financial business case, its not central to providing good
*perceived* customer service. In the case in question, the yield
management issue is actually significantly diluting the Eurostar value
proposition for that customer (and potentially other customers who
flexibility in their modal choices).

Cheers,

Bill

Bill Bolton
Sydney, Australia

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