On Sat, 06 Jun 2009 19:41:51 -0000, Tony wrote:
3) People might consider the possibility that theThe issue here started out being about a customer's concern with
arranging their travel in a manner which is *useful for them*.
Yield management is an operator concern and while it may be central to
their financial business case, its not central to providing good
*perceived* customer service. In the case in question, the yield
management issue is actually significantly diluting the Eurostar value
proposition for that customer (and potentially other customers who
flexibility in their modal choices).